First, use the Revamp Fancy Dress Contact Form to tell us which outfit or outfits you wish to hire by mail order, and the date you need them. Make sure you include a daytime contact telephone number as well as an email address. We will check the availability of the items and contact you to confirm the hire date, return date and total cost.
To secure your booking we will ask you for a £10 holding fee; this is non-refundable but is deducted from the final hire fee. We cannot guarantee your costume's availability unless the holding fee (or the full hire fee) is paid in advance.
Revamp will take your hire payment, deposit and postage charge (see below) by telephone. We accept most leading credit and debit cards. The value of the hire fee and deposit will vary according to the item(s) in question. The deposit reflects the cost of replacing the costume in case it is not returned.
The postage charge, deposit and any remaining hire fee are not deducted from your account until the date the costume is dispatched.
When payment is accepted, the item(s) will be dispatched by Special Delivery. In most cases this will cost an additional £10.99, although it may be more in the case of multiple items, or for especially large or heavy items.
You must return the items by Special Delivery or 1st Class Recorded Delivery by the agreed return date. Your deposit is refunded to your card as soon as the items are returned safely to us.
Late-return fees may apply if the item(s) are not returned by the agreed return date. Make sure you keep the proof of postage and/or receipt and/or tracking number from the Post Office or courier company when you send the item(s) back.
If items are returned damaged or incomplete, we will deduct the cost of replacement or repair from your deposit. If items are not returned within a reasonable period, the full value of the deposit will be retained.